Business & Industry Credential

This two-day course is designed for anyone who wants to improve their communication skills, including understanding how personal style and generational differences impact communication.

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DialogueWORKS - Real Conversations

Student in the Student Pavilion

This two-day course is designed for anyone who wants to improve their communication skills, including understanding how personal style and generational differences impact communication.

  • Program Plan
  • Tuition Info
  • Career Planning

DialogueWorks® – Real Conversations will help you master a variety of skills that will improve both your personal relationships and professional life.
You will learn to:

  • Recognize and manage the dynamics of any difficult conversation.
  • Use skills and a simple process for talking about any tough issue.
  • Increase personal engagement by recognizing and matching the interaction styles of others.
  • Recognize when your thinking creates the emotion and defensiveness that sabotage respect and engagement.
  • Ask questions that increase contribution and collaboration to increase motivation.
  • Prepare a conversation so that rationality rules the conversation rather than allowing your protective instincts to run the show.
  • Express your ideas and views without creating defensiveness.
  • Deliver messages that are pervasive and powerful.
  • Listen and attend to the spoken and unspoken messages that people are sending.
  • Defuse defensive and emotional reaction, and discover the message behind the emotion.
  • Solve problems by encouraging and exploring differing perspectives.

Call (979)230-3050 for pricing \ 16 contact hours

While completing this course will not get you a job, it could help you progress in the following careers: