Disney Institute

Students with instructors at seminar

Brazosport College is proud to welcome Disney’s Approach to Quality Service professional development course to Lake Jackson, TX. 

Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than Disney. 

With a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.

In this look at the Disney approach to Quality Service, you can: 

  • Examine how you could differentiate your service to become a provider of choice.
  • Explore quality service standards that can help you create a consistent service experience.
  • Learn about tools that can gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service.
  • Discover how you could recover effectively from a service failure and how you could turn it into an opportunity to strengthen customer relationships.

October 29, 2018
7:30 a.m. to 4:30 p.m.
500 College Drive
Lake Jackson, TX 77566
$375 per person 

Space is limited, so register today for Disney’s Approach to Quality Service by filling out the form below, or by contacting Brazosport College at (979) 230-3050.

Register Today

As to Disney artwork/properties: © Disney

Logo of Disney Institute

EVENT TIME

October 29, 2018 
7:30 a.m.  to 4 :30 p.m.
$375 per person, seating limited.

VENUE

Dow Academic Center at Brazosport College
500 College Drive
Lake Jackson, TX 77566

CONTACT

(979) 230-3050